Processing Time

• Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
• Orders placed on weekends or holidays will be processed on the next business day.
• During peak seasons or promotional events, processing times may be slightly longer.
• If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery.

Shipping Times

Estimated delivery times begin after your order has been processed.

• Standard Shipping (U.S.): 3–7 business days
• Expedited Shipping (if available): 2–3 business days
• International Shipping: 7–21 business days (where available)

Please note that shipping times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances beyond our control.

Shipping Rates

Shipping costs are calculated at checkout based on your shipping address and selected shipping method. Delivery delays can occasionally occur.

We may offer free shipping on qualifying orders during promotions. Any applicable free shipping offers will be clearly displayed on our website.

Enzo and Rose is not responsible for any taxes applied to your order. All fees imposed with shipping are the responsibility of the customer.

Order Tracking- Once your order has shipped, you'll receive a confirmation email with a tracking number (when available) so you can monitor your package's delivery status.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error, please contact us as soon as possible. We'll do our best to update your order before it ships, but we cannot guarantee changes once processing has begun.

Lost, Stolen, or Delayed Packages

Once a package has been handed over to the shipping carrier, delivery is the carrier's responsibility.

If your package is delayed, lost, or marked as delivered but cannot be located, please contact the shipping carrier first. If you still need assistance, reach out to our customer support team, and we'll be happy to help investigate.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery and include:

• Your order number
• Photos of the damaged item(s)
• Photos of the packaging

 Enzo and Rose is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

We'll work with you to resolve the issue as quickly as possible.

Questions?

If you have any questions about your order or our shipping policy, please contact our customer support team. We're always happy to help!